This article may be too long to read and navigate comfortably. Please consider splitting content into sub-articles, condensing it, or adding or removing subheadings. Quality management is what an organization does to ensure that its products or services satisfy the customers' quality requirements and comply with applicable regulations. Real World Haskell Epub Download. The following standards cover the application of quality management principles specifically to the Software Development Life Cycle: ISO/IEC.

Description Practical advice for successful ISO20000 certification Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation, including advice on how to prepare for audit and carry out a gap analysis to increase your chances of success. It also identifies the role of ISO/IEC 20000 and other related standards, as well as ITIL and COBIT and the relationship between them, enabling the reader to understand how ISO2000 is related to other core management systems. Reap the benefits of ISO20000-aligned processes Aligning to the standard ensures that your organisation gets a wide range of benefits. These include streamlined management processes, improved customer relationships, optimised and controlled costs and continuous process improvement, all leading to a healthier profit margin.

Many clients also look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. Contents • Introduction to ISO/IEC 20000; • Service Quality and ISO/IEC 20000; • The ISO/IEC 20000 Family and Emerging Related Standards; • Frameworks and Management System Integration; • Requirements for a Service Management System; • Scope Definition; • Gap Analysis; • Planning and Implementing Service Management; • Design and Transition of New or Changed Services; • Service Delivery Processes; • Relationship Processes; • Resolution Processes; • Control Processes; • Preparing for the Audit.

Read this book and learn how ISO 20000 can help you achieve streamlined management processes, improved customer relationships, optimised and controlled costs, and continuous process improvement. About the Author.